Shipping & Return Policies

Production Time 

Production time for all orders is five (5) to seven (7) business days. All customized items go into production follow approval of digital proof. Digital proof will be sent to customer using email address provided at checkout within forty-eight (48) hours of purchase. If you have not received your proof within forty-eight (48) hours, please reach out to us directly at customercare@southernorchidstudios.com with your order number. 

Shipping 

All orders are shipped using USPS Priority Mail with tracking unless otherwise noted. We offer free priority shipping on all domestic orders of $75 and up. Orders are shipped on business days excluding federal holidays. We’re unable to ship to U.S. Territories and P.O. Boxes at this time.

Once your order ships you will receive a confirmation email with tracking information. If you have not received that after five (5) business days, please check your SPAM folder. Please email us at customercare@southernorchidstudios.com with your order number and we will get your shipping information to you. 

Please allow 24 hours for tracking information to update in mail carrier's systems. 

Returns & Exchanges 

Our top priority is customer satisfaction and we’re sorry your order didn’t work out. We do not accept returns on custom orders (monograms, watch bands, vinyl decals, etc.) or digital files.  All orders eligible for return must be returned within 30 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Southern Orchid Studios. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.

At this time we are unable to process exchanges on all orders. 

As always, your satisfaction is our top priority. If you have any issues, please reach out to our customer care email address.